Customer Service

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Distributed by Cinemascape

For DVD replication only, Media Blasters has switched to a DVD On-Demand service using DVD-R recordable media.  Media Blaster’s full quality guarantee and return policy still apply.  (NOTE: Our Blu-ray discs are commercially pressed and should play on all domestic NTSC zone A playback equipment.)

Important:  Please note that DVD-R recordable media should play fine on most current DVD and Blu-ray players but may have playback issues on some computers and game systems.  If you experience playback issues, please contact us and we will resolve the problem to your satisfaction.



DVDs produced on-demand are similar to commercial DVDs. Most DVD movies sold at retail outlets are mass-produced from a mold via a stamping process whereas on-demand DVDs are “burned”.

Most DVD players are compatible with both commercially ‘pressed’ DVD-Video and one or more of the “recordable DVD formats. Our on-demand DVDs are manufactured using the most widely accepted format, DVD-R.

Your DVD player’s manual should list the compatible DVD recording formats. Almost all current DVD players manufactured after 2000 can play DVD-R media.  However, some computers and game systems will not play or may experience difficulty playing back DVD-Rs.


PLEASE NOTE:  Discontinued titles like GODZILLA VS. MEGALON and others are also protected under our customer service warranty.  If you have any performance issues with any current or discontinued Media Blasters product, your purchase is still protected and backed by us.

GodzillavsMegalonMedia Blasters is committed to fully serving our customers and will gladly exchange or refund any Media Blasters DVD-R, blu-ray or product purchased directly from us or any retailer that does not play due to manufacturing defect. Discs that were damaged from misuse, accident, or wear and tear are excluded from this policy. Regardless of when you purchased your Media Blasters disc, if you find that one of your discs does not play or suffers from some other manufacturing defect, please contact our customer service.

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Legitimate, authentic Media Blasters product is distributed on both DVD-R (recordable media) and pressed DVDs. Both types of discs are guaranteed to be of the highest quality and warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. If for any reason, a Media Blasters product or program does not properly playback or live up to your expectations, please contact us and we will provide an exchange or refund. We honor all legitimate Media Blasters product purchased from any authorized vendor or retailer such as Amazon, Right Stuf and others.


For customer support, questions, comments and/or feedback, please call us at 800-834-4549 or complete and submit the form below.  Thank you.

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You may contact us by filling in this form any time you need professional support or have any questions. You can also fill in the form to leave your comments or feedback.
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